Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, so every refund is issued by Paddle to the card or account you paid with.

Monthly plan

• Cancel any time. Your plan stays active until the end of the month you paid for, then does not renew. You are not charged again. To cancel, use the link in your Paddle receipt email, look up your order at paddle.net, or email us.
• First payment: if Elio is not for you, ask for a refund within 14 days of your first payment and you get it in full.
• Renewals: a renewal is not refunded for the part of the month you did not use. If you were charged for a renewal you did not mean to keep, ask within 7 days of the charge and we will refund it if you have not used Elio since.

Exam cycle pass

• Ask for a refund within 14 days of purchase and you get it in full.
• After that, the pass is not refundable, because it covers a fixed period you chose in advance.

What a refund does

When a payment is refunded, the plan it paid for ends and your AI allowance for it stops. Your study record is not deleted: you can still export it, and it is there if you subscribe again.

Your statutory rights

If you live somewhere that gives consumers a legal right to cancel or withdraw, such as a 14 day withdrawal right in the European Union or the United Kingdom, that right applies in addition to this policy, as described in the Paddle Refund Policy. Nothing here limits rights you have by law.

How to ask

• Use the link in your Paddle receipt email, or go to paddle.net and look up your order; or
• email support@studywithelio.com from your account's address with the date of the charge, and we will ask Paddle to issue it.